Shipping and Refund Policy

Live on Arrival Guarantee Policy

Live On Arrival is only guaranteed on UPS 1 Day Air/air saver or UPS 2 day air.

Shipping will be on the Monday-Wednesday for insects following your order to ensure they arrive on time. Should the Insect arrive dead or mis-molted, please send photos to Info@fatalmantis.com within 2 hours of delivery and a refund will be issued for the insect.

Insulation, Heat packs or cold packs are included with purchase,  but please be mindful of weather when ordering. We reserve the right to hold a package if there is inclement weather in your area. An email will be sent to you with an update and estimate shipping time.

Shipping is non-refundable. We do not accept returns for any insect or feeders. Additional non-returnable items: Gift cards

Supply shipping is available for all supplies and dried products

                 We do not ship International at this time

In Store Pickups

Products ordered online for instore pickup will be processed the same or following day of purchase. An email notification will be sent out when your order is ready for pickup. 

Please be sure to check your Spam Folders

Damaged Custom Terrariums

Should your custom Terrarium arrive damaged we will either offer a refund or offer to rebuild it. Just send photos of the damage and the box to Info@fatalmantis.com

Exchanges

We only replace items if they are defective or damaged. This does not apply to insects. If you need to exchange it for the same item, send us an email at Info@fatalmantis.com.